To get the ball rolling on your return, please email us at: [email protected]. Please add your order number in the Return Merchandise Authorization (RMA) email subject line. Just let us know why you want to return the item.
30-Day Returns:
If your product is brand new, you can return it within 30 days of delivery; orders that are 31+ days past the delivery date cannot be returned.
- Parts must be returned in their original packaging and in new condition. Do not use the manufacturer's packaging as a shipping container.
- Products that have been installed MAY NOT be returned. Before installation, please ensure that your part(s) is correct and will work with your application. You are responsible for confirming fitment of a part on your year, make, model, engine type, size color, etc. before submitting your order.
- Products with custom paint or finishes cannot be returned. Products that are pre-painted from the manufacturer can be returned under our RMA terms and timelines.
- Keep your OEM parts! Stage 3 will not cover installation costs, prep costs, painting costs, or any other costs associated with the final installation of a product. Stage 3 will not compensate you for loss of use or time, inconvenience, vehicle rental, travel, lodging, packaging or any other consequential or incidental damages in the event of a return.
- Refunds will not exceed the price of replacement parts. Stage 3's monetary responsibility will not exceed the value of a replacement item.
- Tuners with custom tunes cannot be returned/refunded once the tuning file is sent.
- Kit Returns: if you wish to return a kit or package, you will need to return the entire kit. Partial kit returns will not be accepted.
- If you simply do not want or do not need a product that you've ordered, you will be responsible for return shipping.
- Stage 3 will handle return shipping charges for items that have been mis-shipped, damaged in shipping, or if you've been shipped the incorrect part.
- If we've issued a return label, your return label is only valid for 10 business days. After the end of that 10-business day period, you will be responsible for return shipping.
Returns significantly increase the cost of doing business. When customers return items, we are incurring additional costs as a business. Most businesses help recover these additional costs with a restocking fee. These added costs include man-power to process RMAs before, during, and after the return, warehouse personnel receiving and inspecting the return for defects or damage, and the time and supplies involved in re-boxing. We also assume a higher risk of taking back a product without any guarantee of future sales as the product might not be able to be sold as new once it has been returned. If you wish to return an item that is not the result of an error or defect, a 10% restocking fee will be deducted from your refund. Restocking fees do not include shipping costs to return the item back to us. Refund Timeline Expectations:
If you are due a refund, especially if the item you've returned requires inspection, photographs, or testing; expect delays during busy times of the year.
- Our RMA process takes time which can include include basic RMA processing, sending photos to manufacturers, manufacturer inspections, carrier investigations, etc. so please keep in mind that it may take two weeks or more to get to the point where a refund can be issued.
- Once refunds are issued, your credit card company and/or bank may take up to 5 business days to post the credit to your account.
To process your request, save time by emailing [email protected]. Please include photos that represent your claim.
- Missing hardware? You must let us know within the first 30 days after receiving the item. No exceptions. Manufacturers require a photo of the kit parts you did receive, as well as a part number breakdown of missing parts or components.
- Damaged items? We need to know about these within 1 week of receiving due to time constraints from shipping companies, otherwise your claim for replacement or compensation will be denied.
- Keep your OEM parts! Stage 3 will not cover installation costs, prep costs, painting costs, or any other costs associated with the final installation of a product. Stage 3 will not compensate you for loss of use or time, inconvenience, vehicle rental, travel, lodging, packaging or any other consequential or incidental damages in the event of a return.
- Refunds will not exceed the price of replacement parts. Stage 3's monetary responsibility will not exceed the value of a replacement item.
Damaged Freight Shipment: It is extremely important to completely inspect your package and items for damage before signing the Bill of Lading while the delivery personnel are still there. You are solely responsible for thoroughly inspecting your items before signing any documentation. Carefully note any damage to your items or anything unusual on the Bill of Lading. Keep a copy of your papers and contact Stage 3 immediately if there is any damage or irregularities. Damage caused by transportation qualifies you for a refund and/or replacement only if any and all damage is properly documented on the Bill of Lading. Please keep all the item's original packaging for up to 30 days in case your product needs to be returned.
Photos for Documentation:
If you are returning products because of damage, an inherent defect, or because you received the wrong product; you may be required to provide photographs.
Missing packages must be reported to Stage 3 Motorsports within 24 hours following notice of delivery. We do not file missing package claims for packages left outside your door for more than 24 hours.
- FedEx, UPS, and USPS all offer options for holding a package for pick up.
- Stage 3 will wait 3 days after you contact us to file a missing package claim.
Manufacturers often have limited warranties on parts, and each manufacturer typically requires inspection of the defective part before repair or replacement.
- If you do return a part for a manufacturer's warranty process, and that part is required to keep your vehicle operational, you will be responsible for the temporary replacement of that part. We strongly recommend that you keep your factory parts.
- If you are outside of our 30-day return policy, but still under the manufacturer's warranty period, please contact the manufacturer directly. At that point, the product's manufacturer will solely be responsible for the warranty status and warranty approval of that product.
- Some manufacturers require parts to be sent back for repair or service and will not send out replacements ahead of time.
- Normal wear and weathering may not be covered under a manufacturer's warranty. Please check the specifics of your product's warranty ahead of time. Warranty is to the original purchaser and cannot be transferred.
Order changes and cancellations need to be made in a timely manner, and shipping addresses verified by the customer before ordering parts.
- Stage 3 Motorsports is not be responsible for an item has been sent to an incorrect address due to customer error. It is your sole responsibility to ensure that your account has a current address and other correct contact information to ensure proper delivery and exchanges of products.
- We will try to get the item redirected to the correct address, however the resulting redirect fees will be the responsibility of the customer. Orders that have already shipped cannot be canceled, you will need to request an RMA number to have the item returned by emailing [email protected].
- Customers who refuse packages, rather than requesting an RMA, will be responsible for all shipping charges and fees associated with the return, to include: redirect fees, return shipping charges, restocking fees, and possibly repackaging costs. Refused packages that are lost in transit will not be refunded.
- International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.
Off-Road Bumpers: Aftermarket bumpers may not be returned, and bumper orders cannot be canceled once they're processed.
Wheels and Tires: Wheels and tires purchased un-mounted and balanced cannot be returned once they've been mounted and balanced.
Mounted & Balanced Wheels and Tires:
Wheel and tires purchased from Stage 3 mounted and balanced can be returned under the following guidelines:
- Exchanges are charged a 10% handling fee. All shipping charges are the responsibility of the customer.
- Direct returns will be charged a 25% restocking fee. Return shipping is the responsibility of the customer
- Mounted and Balanced Wheels and Tires that have been used on the road cannot be returned.